RETURN & EXCHANGE

We do not accept returns and/or exchanges once your order has been shipped, picked up, or delivered. However, if you are dissatisfied with your order for any reason, please contact us via email. We will make every effort to address your concerns.

REFUND

Full refunds are not offered in compliance with our return and exchange policies. Nevertheless, we may be able to provide partial refunds, replacements, or substitutions for items damaged due to internal factors. Please contact us via email for more specific solutions and instructions.

CANCELLATION

If you need to cancel or modify your order, kindly inform us via email within 24 hours before we commence the manufacturing and/or processing process.

For custom orders, please notify us of any changes within 48 hours of design and printing. If you wish to make adjustments to your designs, we are happy to accommodate and will provide an updated information if applicable.

OUR PROCESS

All custom orders must be confirmed to be secured via email. Please provide as many specific details as possible when submitting your request to avoid delays.

Once we receive your request, we will review it and provide you with all the details via email, including our availability, design fee (to be deposited in advance), total cost (including shipping if applicable), and processing time. We may send follow-up emails to ensure everything is in order.

Customers can then make the deposit for the design fee, and we will confirm acceptance with further information.

PROCESSING TIME

The processing time varies based on factors such as our availability, design complexity, and order quantity.

Custom orders typically take approximately 1 to 2 business days for one design. If your order consists of multiple designs, please factor in the additional time.

For the most accurate processing time, please follow the above process.

DESIGN FEE

Design fees are calculated based on the complexity of your designs, which we will need to review to provide an exact number.

However, we understand that you'd like to have a general idea before beginning the process. Here is some basic fee information for your reference:

• Design fee starts at $5 per design.
• Material and running costs for Cutters start at $5.
• Material and running costs for Press-Stamps and/or Embossers range from $10 (for 2.5” size) to $20 (for 4” size) and above.

From time to time, we may photograph and share your custom order for advertising and promotional campaigns, always with your informed consent.

As small business owners, we value the support of our community and invite talented bakers to share and tag us in their creations on social media to help others and grow our community.

We may also repost, feature, and promote your work to support small businesses and will seek your permission before doing so.If you are interested in collaborating or sending us content for social media posts, please contact us via Instagram so we can discuss the details further.